- Phone, e-mail and instant messaging. 50.2%
- Face-to-face. 36.3%
- Video conferencing. 7.4%
- Online collaboration tools (cloud apps; wikis; dropboxes). 6.0%
I know I should pick up the phone more often than I do, but I guess like most people I find more expedient to dash off a quick message. One company I work for has put in Microsoft Communicator, complete with webcams and voice, but my observation is that the users choose the IM facility above the other ways of communicating. I think IM and email is so popular because people are excused from social chit chat and niceties and are able to communicate what they need and move on.